[Monthly] CSR Handbook & Protocol Creation & Response Optimization
Cox Consulting

[Monthly] CSR Handbook & Protocol Creation & Response Optimization

Regular price $7,500.00 Unit price per
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Struggling to set up a functional and automatic customer service department? Need some help setting up standard operating procedures and writing scripts for your agents to use? What about setting guidelines in tone with your brand image and customer demographic?

We can help you do that. We have years of experience in hiring, building, and maintaining e-commerce customer service teams. We are trained and experienced with handling asynchronous communication and the most up to date digital communication methods. 

This package comes with 3-5 pages of standard operating procedures, scripts and guidelines for your CSR agents to use on a day to day basis to best serve your customer base. Our guidelines also include best operating procedures, tips and tricks from leaders in the industry, and our own guidelines for how to make your customer service shine online. 

*3 Months Recommended for optimal results and most effective guidelines