[Monthly] CSR Handbook & Protocol Creation & Response Optimization
Struggling to set up a functional and automatic customer service department? Need some help setting up standard operating procedures and writing scripts for your agents to use? What about setting guidelines in tone with your brand image and customer demographic?
We can help you do that. We have years of experience in hiring, building, and maintaining e-commerce customer service teams. We are trained and experienced with handling asynchronous communication and the most up to date digital communication methods.
This package comes with 3-5 pages of standard operating procedures, scripts and guidelines for your CSR agents to use on a day to day basis to best serve your customer base. Our guidelines also include best operating procedures, tips and tricks from leaders in the industry, and our own guidelines for how to make your customer service shine online.
*3 Months Recommended for optimal results and most effective guidelines
About our process - here's what to expect after you purchase.
We function as your virtual chief marketing officer - and the whole lot that comes with that - without you having to hire or manage full-time staff. We're here to help you reach your business goals and market your business without marketing, SEO, and e-commerce having to take over your own brain space.
After you purchase a booking, you will receive a link to our schedule app to select a time within the next two weeks that works for you to meet with our team. If you have just purchased a singular consult session, you will receive a link to our schedule app for your desired time. If you have purchased one of our packages for services, you will receive an initial consult booking time-slot, in addition to two hour time slots [one every two weeks of your monthly service package].
You will also receive our Intake Form and Questionnaire and in addition to the requested documents, you can submit any additional documents, charts, or products that you would like us to review prior to your call. Your Intake Form and Questionnaire set will be different depending on which package you book.