Operations — The Team You Build
Black Friday Prep Starts in the Slow Season
BFCM Black Friday E-Commerce Marketing Operations The Team You Build
At Smoke Cartel, Black Friday was one of two days a year when the whole team was on deck. What we did before, during, and after the rush, plus a BFCM prep timeline you can start this week.
Your Tool Stack Is Probably Too Fancy
E-Commerce KPIs Operations Technology The Team You Build
An $8M company ran its entire customer service operation on a stack you could set up this afternoon. What we used, when to buy vs. build, the numbers worth watching, and a 30-minute tool audit.
Build the Boring Stuff So the Big Stuff Doesn't Happen
E-Commerce Operations SOPs The Team You Build Warehouse
Your team isn't careless. You just don't know what you don't know until the gap finds you. The boring operations playbooks I ran at Smoke Cartel, and where to start writing yours.