The Team You Build — Leadership
You Are a Teacher, Not a Babysitter
Customer Service Leadership Management The Team You Build Training
Managing isn't instructions going down and results coming up. It's building a team that pushes itself to get better. A debate exercise borrowed from Tibetan monks, the one-year coffee, and how I finally got a chronic over-apologizer to stop.
Hire the Scrapper, Not the Resume
Hiring Leadership Team Building The Team You Build
Nobody on the team that built Smoke Cartel had the job title they ended up needing. Including me. Here's why I stopped expecting the perfect resume, and what I hire for instead.